faq

Swap ID is a unique set of identification characters for a specific exchange. With the help of swap ID you can contact our support team in any situations.

TxID is the hash of your output, a unique set of characters that is issued when your transaction transitions to the blockchain.

You can track your swap with our tracker. Copy your Swap ID or Tx ID and paste it into the search engine on our website.

We don't have maximum limits but at the same time we have minimum ones, this amount varies, equivalent to 100 dollars.

To begin with - don't worry, contact support, provide all the information that is required and we will definitely help you.

A wallet is a digital place where you can store your cryptocurrency coins. Typically, each coin has its own official wallet, which you can find on the coin's official website. Every crypto wallet address is a unique combination of numbers and letters, usually 26 to 35 characters long, or a tag with a private key.

Every transaction always has a sender and a recipient. The recipient address is the unique wallet address used to receive the currency you want to buy. The recipient's wallet address must match the currency you wish to receive.

Usually, a transaction is processed within 5 to 30 minutes. However, in case of high transaction volume, it may take longer. Keep in mind that different coins require different confirmation times.

Please double-check all payment details carefully. Blockchain transactions are irreversible. Once a transaction is included in a block, it cannot be canceled.

Normally, there is no fee. However, there are exceptions — if the AML risk exceeds the acceptable level, we may charge an additional fee to cover the risk assessment service.

Depending on the currency you want to exchange, we might ask you to specify additional IDs along with the wallet address. Some cryptocurrencies use such IDs to identify a transaction. For example:
• Payment ID is used for Monero
• Destination Tag is used for Ripple
• A memo is used for Steem and Stellar
• A message is used for XEM.
Such IDs are essential to send coins safely. The funds might be lost if you don’t provide the required IDs.